5 Qualities of a Good Special Education Advocate

Are you the parent of a child with autism that is having a dispute with school personnel, and would like some help? Are you the parent of a child with a learning disability, or another type of disability, that could use an advocate to help you in getting an appropriate education for your child? This article will give you 5 qualities that make a good special education advocate

An advocate is a person that has received special training, that helps parents navigate the special education system. In some cases the advocate is a parent of a child themselves, but this is not always the case. Before you hire an advocate check on their experience, and also make sure that the advocate is familiar with your child’s disability, so that they are able to advocate effectively

Qualities:

1 A good advocate must be familiar with the federal and state education laws that apply to special education, and be willing to use them, when needed. This is the Individuals with Disabilities Education Act (IDEA), State rules for special education (how they will comply with IDEA), and No Child Left Behind Act (NCLB). The advocate does not have to memorize the laws, but should have a basic knowledge of what is in them. The advocate must also be willing to bring up the laws, at IEP meetings, if this will benefit the child.

2. A good advocate should not make false promises to parents. If an advocate tells you. that they will get the services that you want for your child, be leery! Unfortunately, there are no guarantees in special education, and advocates should not promise things that they may not be able to get. An experienced advocate who knows the law and your school district, should have a sense about what can be accomplished.

3. A good advocate should be passionate about your child, and the educational services that they need. Advocacy sometimes takes a lot of time. If the person helping you is not passionate about your child, they may not be willing to help you for the length of time that it takes to get your child an appropriate education.

4. A good advocate must be willing to stand up to special education personnel, when they disagree with them, or when the school personnel tell a lie. If the advocate you pick, has every quality, but is not willing to stand up to school personnel, he or she will not be an effective advocate for your child.

5. A good advocate is detail oriented, and makes sure that any services promised by special education personnel, are put in writing. A good advocate will read the IEP before they leave the meeting, and bring up any changes that should be made. Sometimes the little details are what makes for success!

By keeping in mind these 5 qualities, you will be better equipped to finding an advocate that will be able to help you, get an appropriate education for your child.

5 Ways to Overcome the Delphi Technique in Special Education!

Are you the parent of a child with a disability who receives special education services? Do you wonder if special education personnel are manipulating the IEP team to make predetermined decisions, usually different than what your child needs? Would you like to learn about the Delphi technique and how to overcome it? This article will give you the ammunition and information you need to overcome the manipulation that is part of the Delphi technique, and finally get your child the special education services they need!

The Delphi technique was initially developed so that experts in a particular field would be able to come to a consensus. Over the years the use has been distorted so that now it is being used to pit members of one group against members of another group. This is done by the meeting facilitator who asks all members of the group what their position on the issue at hand is. They find other group members that agree with their position, and manipulate them to turn against the members of the group that do not agree with them. This is an unethical way to get the group to agree to whatever the predetermined outcome was!

This technique is being used in special education to pit IEP team members against parents and any other people that take the parents side.

Below are 5 ways to overcome the Delphi technique for your child’s benefit:

1. Recognize when the technique is being used, and expose it! Take copies of information on the Delphi technique to any school meeting especially an IEP meeting if you suspect that this technique is being used! Exposure is one way to overcome this unethical technique!

2. Always be charming-never at any point become angry! No matter how many personal attacks come or what the facilitator says stay calm! Why? Because if the facilitator or coordinator can get you angry then they look like the victim. By staying calm despite personal attacks will make you look like the victim, and not the coordinator. Other group members may them take your side because it looks like you are being verbally attacked!

3. Stay focused on the issue and your position on the issue. Use my favorite advocacy technique-repeat, repeat, repeat! If the facilitator tries and puts you on the defensive and change the subject keep repeating what your opinion or question is over and over until the facilitator actually answers the question.

4. If the coordinator begins a long dragged out dissertation on the issue listen calmly. They are trying to distract you and get you angry. When the person is finished bring up your opinion or the question again! Stay focused on the particular issue at hand and do not be distracted.

5. It is important to note that if this technique is being used in a larger meeting, say a school board meeting, it will look a little different. If the people that disagree with the meeting coordinator remain calm and keep bringing the subject back to the issue at hand; the person may ask for a break. Stay away from people that agree with you, and do a little spying on the coordinator and their group of people. This tactic will prevent them from sending in spies to your group, so that they can find out what your next step is!

I think the hardest part of overcoming this technique is to not become upset when you are personally attacked in a meeting-IEP or other type of meeting. I have been called names and told that I am stupid for caring and defending children with disabilities rights, to an appropriate education. My feeling is that if they are attacking me they have nothing to counter what I am saying, and I do not let it bother me.

The Delphi technique must be found, exposed and overcome for the good of all children with disabilities!

What Is Your Customer Service Worth?

Customer service is not always on our minds as leaders. It’s often seen as a cost, and little else.

What’s the purpose of customer service? You might think, to fix problems. With that mindset, it doesn’t make sense to invest much in it.

The thing is, it’s a little more complicated. Here are 7 purposes of customer service:

  1. To answer questions
  2. Yes, to solve problems
  3. To educate your customers
  4. Even better, to learn from your customers
  5. To improve their experience of your company
  6. To strengthen your relationship with your customer through empathy and care
  7. To give your company another opportunity to have the desired impact.

These 7 purposes start to shift your perspective.

You can reduce your costs by designing a better product or service. By doing a stellar job at education in your manual, online, or in a video.

You can enhance your customer service ROI by learning from your customers so that you can do all these things better: design, execution, education, relationships, and impact.

When someone makes the effort to call or email your company, your customer is giving you a second chance.

Your customer service staff have the opportunity to not only make it better, to build your relationship, and to decide to refer you or to buy again. These members of your team can make the difference between whether your company has its intended impact or not.

That’s worth the investment.

Confusion about what you want to achieve and what it costs helps no one.

If you engage with customers, be clear about what it’s worth to your company, what it is you want to achieve, and what it costs. Then decide and do that.

Let Your Child Excel in the Field of Education With Home Tutoring Services

Home tutoring services have proven to be the effective way of teaching students who lack in attention and learning speed. These services are offered in two forms – the first one is one-on-one services and the other one is group service. The choice of these services is totally dependent of the student learning capability.

If the student is shy and introvert and need more attention one-on-one tuition service will be more beneficial while if a student responds well in a group, the group tuition service is suggested. Home based tutoring service is the old-fashioned way of teaching students. It has several benefits over other tutoring methods, which are stated below:

  • More attention can be given to students who are inattentive and have the concentration problem
  • Beneficial for the students to find difficulty in interacting with teachers and higher authority
  • Beneficial for physically challenged students

Home tutoring services can be provided to improve the academic performance and learn dance, music & art. The home tutors help student in revising his full syllabus during exams. Also, when your child missed his classes due to illness home tutoring services can be very beneficial. The tutors can help the student in covering the lesson which was left out during his absence.

How to find best home tutors for your child?

If you are looking for home tutors for your child who can enhance his performance in studies and other activities, following points should be taken into consideration:

    Seek a tutor with vast experience and high qualification

  • Choose a tutor of the specific subject in which your child requires improvement
  • Check the track record of the tutor
  • Ask for reference
  • His tutoring hours and charges
  • Teaching pattern

You can look for good tutors nearer to your area by referring newspaper and searching on the internet. The tutors should be selected with extreme care as he is the only person who can uplift the career of your child. The tutor should be friendly with the child to create good learning environment. The first step of tutor should be to interact well with the child to know about his like, dislike, fear and weakness. Only when the child feels free with the tutor, he can come up with the problem in front of him.

These points should be kept in mind of the tutors as it the only way of winning their trust on the children. So, while referring home tutoring services for your child you should personally interact with the tutors and get familiar with him.

The Role of Mobile Libraries in Supporting Education

Introduction

A Mobile library refers to a suitably equipped and reinforced vehicle or bus that visits schools according to a regular schedule, with a resources collection that may be borrowed by learners and teachers. It can also be used to refresh a school’s resource collection by issuing of block loans. This model of library is operated from a central library/depot of resources, such as regional or district education resource center. The mobile library service was initiated chiefly to alleviate the demands for library service at the main libraries by reaching out to the general population with the sole aim of providing accurate and current information to meet the needs in rural schools.

Butdisuwan (2000), defined Mobile library as a library that serves communities and locations that are distant from a local library. They are mostly run from Monday to Friday and sometimes on Saturdays.

Knight (2006), defined Mobile Library as a large vehicle for use as a library. It is designed to hold books on shelves so that the books can easily be accessed by readers when the vehicle is parked. The vehicle used usually has enough space for people to read the book inside of it. They are often used to provide library service to villages and city suburbs which have no library buildings. They can also serve groups of those who have difficulty accessing library services.

Niemand (2004), defined Mobile library as a library housed in a large van that provides a live service to those unable to attend their nearest local library.

Requirements for the Operation of a Mobile Library

Some of the requirements needed for the operation of a such services are highlighted thus:

• A teacher-Librarian to manage the overall service;

• Library assistant and a driver;

• Funding for fuel, maintenance and licensing;

• Optional online information and circulation services, linked to parent education library management system, by means of a laptop and scanner;

• A service level agreement with schools involved that clearly articulates the role and responsibilities between the schools and the providers of the service;

• A schedule of regular visits, based on school terms;

• A dedicated budget for collection development and running costs;

• Ongoing training for teachers who have access to the collection; and a

• Monitoring and reporting mechanism (Knight, 2006).

The Role of Mobile Libraries in supporting education

Libraries and information centres do not exist in vacuum. There is always a sound rationale for their operations. Hence the following reasons below express the importance of mobile libraries:

• Move on to service other schools as schools progress towards developing their own school library and information service;

• The school’s library resource is refreshed regularly by mobile library service since the selection is based on the needs of the schools that are visited;

• This service is useful especially in the rural schools, when there is a lack of large organizational capacity and a lack of space to establish a proper library;

• Engage in the sharing of resources which enables learners and teachers to access a wide range of resources;

• Assist the teachers in growing learners to become information literate and develop the reading habit;

• Have other learning interventions such as music, arts, science and technology learning Programmes as part of the School Library and Information Service Programme, which will benefit all learners.

• Target user groups and their information needs in remote communities or other regions where library services are currently unable to stimulate or meet the demand for information;

• Stretch out their services to reach the physically disabled;

• Mobile libraries make reading materials available to various schools based on their different learning needs. Picture books with less complex illustrations, words and information books with many photographs are selected for a class at the preparatory level;

• They play a vital role in times of crises by directing many stakeholders such as citizens, experts and policy makers by providing trustworthy sources of information;

• Building lasting ties with the school community through establishing sustainable partnership by helping to inculcate the habit and culture of reading in the communities;

• Provide read-aloud session and user-education programmes especially when new users are introduced to their services; and

• Provide reference materials such as encyclopedias, dictionaries, maps, atlases, and globes for extensive source of information and references for their patrons (Beenham and Harrison, 1990).

Challenges Faced in the Operating Mobile Library Services

Mobile Libraries operations are not without challenges. These range from a lot of issues as stated below:

• Resources are limited and there is a chance that the appropriate resources could be selected by another school first. Mobile Library is medium is size and referral in nature and most times can accommodate less than fifty (50) users at a time. It also lacks certain facilities such as the bibliographic instructions and the library catalogue which are the keys to the holding of the library;

• The lack of space to read and the time to explore the mobile library is not sufficient. Typically depending on the size of the school population and duration of visit, each class is given thirty (30) minutes to utilise the library. As the number of children and classes increases in schools, the amount of time and space decreases in order to cater for all;

• More so, lack of sufficient trained and qualified personnel is another challenge of mobile library operation. Many a time, mobile library staff lacks the required qualification in the field of librarianship;

• Financial constraints also pose a challenge to running a mobile library. A mobile library needs a recurrent income and expenditure budget in order to augment for its depleted resources over a set of time owing to its consistent usage by users;

• Management of the Service could be problematic, as schools have to be held accountable for items borrowed;

• Distance and terrain present their own challenges especially as the service is limited by the number of buses servicing rural areas;

• Buses can also be a target for thieves especially if they carry computers; and

• Donated buses already customized from other countries need to be serviced locally, while there is also the added attendant of cost of importation clearance.

Indeed, a mobile library service is one of the most important services that library and Information Services use to meet their aims and objectives. There is considerable potential in the use the mobile library services as a support to local or stationary library services but there are also many challenges. There should be therefore commitment on the part of the government of nations, Educational Administrators, Librarians, and National library administrations, in order to achieve quality and sustainability in the development and improvement of mobile library services. Only through their active participation will mobile library services transform the teaching and learning process in education.